Ericsson University
Program
Certification in Account Management – Strategic Customer Engagement
Timeframe
2003
Program Focus & Objectives
Certification designed to professionalize account management across Ericsson’s global sales organization. The program focused on building trusted advisor relationships, managing complex stakeholder environments, and driving long-term customer value.
Core Curriculum Highlights
- Strategic account planning and governance
- Value-based selling and opportunity development
- Cross-functional collaboration and stakeholder influence
- Structuring and negotiating long-term strategic deals
Key Skills and Takeaways
This certification deepened my ability to manage strategic accounts with a long-term, value-driven mindset—skills that became foundational for my leadership roles in marketing, sales, and commercial strategy.